Complaint Regarding Lack of Telephone Support and Unreliable Email Response
T
Thiemo Komischke
Dear Moniker Support Team,
I would like to formally express my dissatisfaction with the recent decline in support quality.
When this service was still operated under HEXONET, I was used to having reliable and timely telephone support — which was an essential part of our workflow. Since the transition to Moniker, this has been replaced with an unreliable and often delayed email-only system, which is not acceptable for urgent domain or DNS issues.
Please escalate this internally. I strongly urge you to bring back real-time support options, or at least provide a reliable escalation path for critical issues.
Sincerely,
Thiemo Komischke
CEO, Picologic GmbH
Log In
C
Carlos Bryden
Same, been waiting 4 days now for any reply from their support. Getting auth code or unlocking .hk domains doesn't work. Perhaps on purpose, so transferring out won't be possible.