Dear Moniker Support Team,

I would like to formally express my dissatisfaction with the recent decline in support quality.

When this service was still operated under HEXONET, I was used to having reliable and timely telephone support — which was an essential part of our workflow. Since the transition to Moniker, this has been replaced with an unreliable and often delayed email-only system, which is not acceptable for urgent domain or DNS issues.

Please escalate this internally. I strongly urge you to bring back real-time support options, or at least provide a reliable escalation path for critical issues.

Sincerely,

Thiemo Komischke

CEO, Picologic GmbH